Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At Al Marjaan Jewellers, we deliver artificial jewellery across Pakistan. We work with reliable courier partners to ensure your order reaches you safely and on time.

Order Processing

Orders are processed after successful order placement and confirmation.
We may contact you by phone or WhatsApp to confirm your order before dispatch.
Orders are generally dispatched within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Delivery usually takes 2–5 business days after dispatch.
Delivery to remote or less accessible areas may take longer.
Delivery times are estimates and may vary due to courier operations, weather, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges will be displayed at checkout or communicated before order confirmation.
Any applicable shipping charges are the responsibility of the customer unless a free-shipping promotion applies.
Free shipping promotions may be subject to specific order values, locations, or promotional terms.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders:

Customers must pay the complete order amount to the courier upon delivery.
Customers should provide an active phone number and complete delivery address.
We may contact customers to confirm COD orders before dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

Name
Phone number
House/Street address
Area
City
Relevant landmark

are correct.

Al Marjaan Jewellers will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or other available communication channels.

You can use the provided tracking information to check the status of your shipment with the relevant courier.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Courier operational issues
High-volume sale periods
Incorrect delivery information
Remote-area delivery
Unforeseen logistical circumstances

We appreciate your patience in such situations.

Failed Delivery & Refused Parcels

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt according to its procedures.

If an order is repeatedly refused or remains undelivered because of the customer's actions or incorrect information, additional shipping charges may apply to resend the parcel.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

Damaged Parcels

If your parcel appears visibly damaged at the time of delivery, please contact Al Marjaan Jewellers as soon as possible and provide photographs or videos of the parcel and product.

Any claim regarding a damaged or incorrect product will be handled according to our Return & Exchange Policy.